Returns & Exchange Policy
Seller supplies as its sole warranty the following
If you are experiencing problems (Quality/Color) with a product purchased from our site, you must return the item(s) with the invoice within 7 days of the date received. Once we receive the items we will evaluate and determine if we can resolve this matter. If we made an error on your order and you have received the incorrect items then please contact us at (855)788-1188
For NON-HUMAN HAIR products within 30 days of purchase, you may exchange or return your order for a full refund or store credit. Please note you are responsible for the shipping & handling charges on your return package
- The warranty shall last for 7 Days.
- The warranties provided for herein shall be governed by Seller’s warranty policies in effect on the date of shipment.
Shipping & Delivery
We utilize USPS & UPS for our shipping & delivery
Unless otherwise agreed in writing, delivery shall be made in accordance with Seller’s shipping policy in effect on the date of shipment. Delivery dates provided by Seller are estimates only. Seller will make reasonable efforts to deliver in accordance with such dates; however, Seller will not be liable for failure to deliver as estimated. Unless otherwise agreed in writing by Seller, Goods shall be packaged according to Seller’s standards and practices.
Same-Day Shipping Information
If you would like your order to be shipped the same day, then orders must be placed by 2PM P.S.T. Otherwise, the order will be processed the next business day. Any order placed on the weekend, or on a holiday, will be processed the next business day.
Refused packages, Wrong addresses and Failed Delivery Attempts
If a package delivery is returned because UPS made three unsuccessful delivery attempts, wrong address, or customer refused the package and sent back to us for any reason, the returned shipping cost will be automatically deducted from the customer’s Store Credit or Refund. If you want your order to be shipped back to you again, you may do so by paying the shipping and handling fee again with a “return to shipper fee” which is the amount you paid for the shipping and handling when you first placed the order.