toll free support: 855-788-1188

Back To Top

Customer Service

Shipping & Delivery

Unless otherwise agreed in writing, delivery shall be made in accordance with Seller's shipping policy in effect on the date of shipment. Delivery dates provided by Seller are estimates only. Seller will make reasonable efforts to deliver in accordance with such dates; however, Seller will not be liable for failure to deliver as estimated. Unless otherwise agreed in writing by Seller, Goods shall be packaged according to Seller's standards and practices.

Privacy & Security

This Privacy Policy governs the manner in which S New Vision Trading Inc collects, uses, maintains and discloses information collected from users (each, a "User") of the www.snvhair.com website ("Site"). This privacy policy applies to the Site and all products and services offered by S New Vision Trading Inc.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, and credit card information. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service provider’s utilized and other similar information.

Web browser cookies

Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information

S New Vision Trading Inc may collect and use Users personal information for the following purposes:


- To improve customer service

Information you provide helps us respond to your customer service requests and support needs more efficiently.


- To personalize user experience

We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.


- To improve our Site

We may use feedback you provide to improve our products and services.


- To process payments

We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.


- To run a promotion, contest, survey or other Site feature

To send Users information they agreed to receive about topics we think will be of interest to them.


- To send periodic emails

We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

 

List of cookies we collect

The table below lists the cookies we collect and what information they store.

COOKIE NAMECOOKIE DESCRIPTION
CARTThe association with your shopping cart.
CATEGORY_INFOStores the category info on the page, that allows to display pages more quickly.
COMPAREThe items that you have in the Compare Products list.
CURRENCYYour preferred currency
CUSTOMERAn encrypted version of your customer id with the store.
CUSTOMER_AUTHAn indicator if you are currently logged into the store.
CUSTOMER_INFOAn encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDSStores the Customer Segment ID
EXTERNAL_NO_CACHEA flag, which indicates whether caching is disabled or not.
FRONTENDYou sesssion ID on the server.
GUEST-VIEWAllows guests to edit their orders.
LAST_CATEGORYThe last category you visited.
LAST_PRODUCTThe most recent product you have viewed.
NEWMESSAGEIndicates whether a new message has been received.
NO_CACHEIndicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CARTA link to information about your cart and viewing history if you have asked the site.
POLLThe ID of any polls you have recently voted in.
POLLNInformation on what polls you have voted on.
RECENTLYCOMPAREDThe items that you have recently compared.
STFInformation on products you have emailed to friends.
STOREThe store view or language you have selected.
USER_ALLOWED_SAVE_COOKIEIndicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDSThe products that you have recently viewed.
WISHLISTAn encrypted list of products added to your Wishlist.
WISHLIST_CNTThe number of items in your Wishlist.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.

Changes to this privacy policy

S New Vision Trading Inc has the discretion to update this privacy policy at any time. When we do, we will post a notification on the main page of our Site, revise the updated date at the bottom of this page and send you an email. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:


S New Vision Trading Inc
www.snvhair.com
9830 6th Street. Suite #102
Rancho Cucamonga, CA 91730
Tel: 855-788-1188
info@snvhair.com

This document was last updated on 09/18/13

Returns & Replacements

Seller supplies as its sole warranty the following:

If you are experiencing problems (Quality/Color) with a product purchased from our site, you must return the item(s) with the invoice and a completed Exchange/Return Form within 7 days of the date received. Once we receive the items we will evaluate and determine if we can resolve this matter.  If we made an error on your order and you have received the incorrect items then please contact us at (855)788-1188

For NON-HUMAN HAIR products within 30 days of purchase, you may exchange or return your order for a refund/store credit. Complete this form & be sure to include the items you wish to return or exchange. Please note you are responsible for the shipping & handling charges on your return package

The warranty shall last for 7 Days.

The warranties provided for herein shall be governed by Seller's warranty policies in effect on the date of shipment.

orders orders RETURN & EXCHANGE

See our policy and procedures for product returns or exchanges.

customercare customercare CUSTOMER SERVICE

We strive to deliver the best customer service to our clients and business partners.

shipping shipping FAST FREE SHIPPING

We provide same day shipping for orders received by 3 PM

coupon coupon GIFT COUPON

We periodically will send out gift coupons and discount codes to use.

Magento Catalog Menu Widget by EMThemes Magento Themes & Magento Templates